REFUND GUARANTEES AND

ALL CONTRACTS

FOR THE EXECUTIVE

CLUB of St. JAMES'S

 

INDEX

 

Section 1
Customer Charter & Refund guarantees applicable for GOLD and EXECUTIVE £18655 & £2500))

 

Section 2
Gold Membership £1865, summary of benefits and contract ( our most popular membership)

 

Section 3
Executive Membership, £2500 summary of benefits, contract as Gold

 

Section 4
VIP Membership £5750 Summary of benefits, contract and VIP Customer Charter

 

Section 5
Presidential Membership £12,500 summary & Contract. Charter and guarantees as VIP

 

Section 6
PRESIDENTIAL PLUS 100% SUCCESS GUARANTEE
charter as VIP £16,500

 

Section 7
Basic Membership £1150 Summary, contract and Customer Charter.

 

Section 8
Passive membership £650 summary and contract.

 

Section 9

Afro Gold Membership  £150 + £150 + £150 +£150 Summary and contract

 

Section 10
Confidentiality contract- required for every level of membership.

 

Section 11
Join on the day additions to the normal contracts.

 

Section 12
Security Notice regarding interviews

 

NOTE we have skin and under age 30 discounts, for clients who join at their first interview on Passive

to Executive memberships. (no discounts on VIP and Presidential)

Age discount

aged: under 26 50%
age 26 40% 
27 30%
28 20%
29 10 % 
30 NIL

Skin discount:
Black 40%
Light brown 30%
Asian / oriental 15%

 

 

Section 1

 

CUSTOMER CHARTER

 

All statements made by our representatives shall be true, fair and accurate. They will not

mislead you, or create expectations that cannot be met. Membership is not offered unless

they are convinced that our service will significantly improve your social life.

With the exception of the listed “special age discounts for under 30’s ” and “colour

of skin discounts” all new members pay the list price, we NEVER discount. Membership

is based on the condition that all members will meet in Central London. We have explained

our “10” rule whereby on average you must meet 20 members of YOUR choosing TWICE,

to find your long-term partner. We have given you a copy of the notes “Members Questions

Answered” and also the notes “What Happens Now”. We take great pride in the quality

of our membership. We investigate any complaints and withdraw membership from people

not up to our expected standards.

Probable success rate - personal to you. Below is a realistic estimate of the likely

success rate for your circumstances. This prediction is based on you making full

use of our service and making proper use of the notes and information we have

provided to you. The number of introductions required is based on meeting this

number of members of your choosing TWICE. The time scale is on the basis that

you put at least one evening a week to meeting people and developing the relationships

. Although we cannot guarantee the outcome of our service we certify that these

estimates are a realistic expectation of your likely success rate.

Definitions of success: A: being introduced to three good quality people

. B: having a friend nice enough to go on holiday with. C: having a partner close enough for

a sexual friendship D: having a partner good enough to live with or get married..

 E: * finding a true soul-mate to settle down with ( like maybe 1 in 40 marriages

at best achieve) * we rarely give this prediction.

 

A: 3 dates ………. Weeks at ……. % probability. 

B: ……. Dates in ………..months at ……..%

C: …….. dates in ………..months at …,,,.% 

D: ……….dates in …….......months at ….....%

E: ……….dates in ………...months at …..…%

 

REFUND GUARANTEE
Within six weeks of joining, we will refund your registration fee, towards the ** normal

joining fee of ANY other dating service in the world, providing our fee’s are not overdue .

It is conditional on you not meeting more than three members and you are not still meeting,

intend to meet or at any time in the future have a relationship with, a member we have introduced

you to. To claim the refund, join the new agency, fully complete our refund form, sending proof

of payment made to your new agency and we will refund the fee up to a maximum of the

registration fee you have paid us. If the new agency is less expensive than us, we will refund their

joining fee and retain the balance. Any flirt training sessions taken, or photo shoot sessions taken

will be charged at the normal published rate. Any voucher redeemed make up , wardrobe etc

shall be paid back at face value and any free service fee periods will revert to the date of joining.

** To prevent abuse of our guarantee, we do not refund towards “specially made”, “non-listed”

or “bespoke special memberships”, only genuine memberships previously sold within the last

12 months, listed and priced in their standard brochure as supplied before interview.

 

NOTE THIS CHARTER APPLIES TO GOLD & EXECUTIVE MEMBERSHIPS It does

not apply to memberships costing less than £1200. VIP and above have a separate Customer

Charter (see section 4 for VIP details)

 

--------------- -------------------------- --------------------------- --------------------

Section 2

 

 

GOLD MEMBERSHIP SUMMARY

REGISTRATION FEE £1865


£33 per month.

 

 

EXTENDED MEMBERSHIP. Provided the monthly service fee is maintained

your membership remains active. You may suspend your membership at anytime

 To re-activate your membership you back pay one months service fee and your

 normal service fee to restart your full membership.

 

WE DO NOT LIMIT YOUR TOTAL INTRODUCTIONS. You are able to

activate introductions throughout your membership, up to 3 in a month, in addition 

members may also be requesting to meet you.

 

PERSONAL ADVISORS. You will be allocated a dedicated personal advisor

at our dating centre at Seaford, they will recommend and help you to select and

arrange your introductions.

 

CALL BACK. We telephone you back with the answer to your request for an

introduction as soon as we have the answer. This means you could be talking to your

date within minutes of requesting them.

 

SOCIAL EVENTS. You are entitled to attend social events organised by our sister

 organisation. You may also bring guests along to most events. (recommended for people

aged over 38).

 

ADDITIONAL DATA BASE Your advisor is allowed to use a special data base of

people who have responded to specific advertisements placed for our VIP members.

 

RELATIONSHIP ADVICE. You are entitled to a 2 hour meeting (normal cost £100) 

every 6 months with Alun Jenkins FREE of charge at the London office, for relationship

advice and / or how to get the best from our service, or you may have up to 2 hours telephone

advice within a six month period.

 

TRAINING. We will make cash refunds to any approved training course as follows

:Flirt training £180 (£225), Wardrobe £225 (£425), Makeup £40 (£125), Photo shoot £125 (£145), 

Over 40’s intensive £225 (£450). A 2 hour consultation with a Phd qualified relationship

psychologist £180 (£225) As these cashbacks are more applicable to women, to balance up

the benefits for men, if you stay in continuous membership and date 15 of our ladies twice without

having at least a three month relationship, we will refund £200 of your membership fee.

 

 

We have arranged special discounted prices for Gold Members for fertility consultations

, facial rejuvenation treatment etc

 

RECOMMEND A FRIEND For clients who join from your recommendation we will refund

(after they have cleared their two month refund guarantee), £200 for each lady and £400 for each man.

 

NOTE. Remember if you want dates call and talk to your advisor we do not call you unless a member is requesting you.

 

Service centre: Executive Club, Hurdis House, 10 Broad Street, Seaford. East Sussex. BN25 1ND Tel 01323 490666 Monday to Thursdays 7pm to 9pm
R.A., & S. Jenkins.

 

-------------------------------------------------------------

 

GOLD SERVICE CONTRACT

 

You have been accepted as a Gold Member. Providing your joining fee has been paid in

full you will remain a member for as long as you continue to pay the monthly service fee. 

If you stop the monthly payment, your active membership will cease. To continue the service,

you would need to “back pay” one months service fee of £30. The joining fee is £1785.

(which is spent on marketing) and the monthly service fee is £33 per month. Service fees

are the members contribution to the running expenses of the club, i.e. salaries, telephones

rents etc. and the clubs profit), which will be deducted by standing order


commencing …………………………

Our club provides an introduction service by spending members joining fees on marketing

to attract new members. You are
invited to make contact with those we feel may be suitable for you. We cannot, of course,

guarantee in anyway who will join, or their ultimate compatibility. We enable you to meet a 

range of members so that you may enlarge your circle of friends allowing you a greater

chance of finding someone special. WE CANNOT GUARANTEE “success” be it falling in

love, getting married or otherwise. 

We cannot make people like you. We can only provide you with the opportunity to meet people.

Who you meet is within your control, however, providing you have used our service to the full

and not prejudiced our ability to provide service, or materially changed the specification of the

type of person you would like to meet from that specified when joining, we shall in addition to

our refund guarantee detailed overleaf, guarantee each member a minimum of 10* introductions

within your first 12 months of active membership or reduced pro rata against the full membership

fee if an age or skin discount was given.. (* or in your case…....introductions

due to……………………………...) Initial or delete as appropriate.

 

Should we fail to offer the said number of introductions, you may at your request, terminate your

membership between 12 and 14 months after joining and receive a refund of your joining fee

proportional to the shortfall of the service. i.e. only 8 introductions (from a promised 10)

would receive a 20% refund., this, and all refunds, are conditional that you are not in arrears

with any payments due to us and currently are not, or in the future, in a relationship with

a member introduced through us.

 

You agree to keep details and identities of any member absolutely confidential, to tell any

third party information that would identify an individual as belonging to an introduction service

or a member of The Executive Club would be a serious breach of confidentiality and of this

contract. It would result is us refusing to introduce you to any further members without refund.

You have signed a separate full confidentiality agreement (and given your own copy) which

is a condition of this contract.

You also undertake to treat our members with courtesy and good manners. To “stand up”

a member will after investigation, usually result in us withdrawing membership without refund.

You are expected to act in a manner that does not bring discredit to yourself, a fellow member,

or to our organisation. We will remove membership without refund of members whose behaviour

does, or is likely to, offend other members. You are under no obligation to accept any introduction

but if do accept, it is condition of membership you will meet face to face, albeit for 20minute coffee. 

You also agree to inform us of any changes to your circumstances job, weight, medical conditions etc.

 

 

------------------ ------------------------ ------------------------ -----------------------

 

SECTION 3

 

EXECUTIVE MEMBERSHIP

REGISTRATION FEE £2,500

MONTHLY FEE £65

 

The benefits, guarantees, contracts and customer charter are as the Gold membership

with one exception.

Subject to the clients permission, when you have expressed an interest in meeting a member,

we will allow you sight of a photograph before you finally make your mind up whether to meet.

This is obviously subject to rigid confidentiality conditions.

 

----------- --------------- ------------- ---------------- ----------------- --------------

 

SECTION 4

 

VIP MEMBERSHIP SUMMARY

 

Registration fee £5,750

Monthly fee £135

PERSONAL ATTENTION. Your advisor will be a V.I.P. advisor who will personally

arrange your Introductions to ensure you receive a top level of service. You are given special

access telephone numbers including your advisors mobile so you have access at all reasonable

times. You may request further relationship coaching meetings with Alun Jenkins. Free of charge.

 

SOCIAL EVENTS. You are invited to attend all social events organised by our sister

organisation, you may bring suitable guests along to most events.

 

PRIORITY DATING. Your advisor will look at all the new members joining the

organisation and will recommend those they feel to be appropriate. You are likely

to meet new members as soon as they join.

 

HOME VISITS. Your advisor will upon request, visit you once every two months

at your home or your or our London office, (or anywhere in the world) bringing along

the profiles (with photographs) that she has selected for you, for your perusal. (For travel

in excess of 50 miles of the M25 or extra home visits you pay only for the travel expenses

at 40 pence per mile) Your advisor works normal office hours. Occasionally if you cannot

make the time she may at her discretion make a special arrangement to visit you at the

weekend at a charge payable direct to her of £60.

 

PERSONAL HEADHUNTING. We may at our discretion and with your permission

place specific advertisements to attract non members to apply to meet you. You may also

ask us to place such advertisements and we will contribute 30% towards the costs. We

also have reciprical agreements with most of the top uk agencies so we can access their

best members to arrange dates with, providing of course, we have both of your

permissions to do so.

 

ADDITIONAL DATA BASES. We have access to other data bases of people

including a special data base of non members we have built up by advertising specifically

for special people). Your advisor is allowed to access these resources on your behalf.

She also has access to the best clients of most of the other top UK professional dating agencies.

 

PHOTOGRAPHS AND ADDITIONAL INFORMATION. You are usually allowed to

see photographs of members before meeting them (unless we have been especially

forbidden by the client to do so). If you are prepared to sign a special VIP confidentiality

agreement we can E:mail or post photographs to you but they must be destroyed within

10 days and never shown to another person.

 

SPECIAL ARRANGEMENTS. We can organise a house party and guests for you,

or host a dinner party at a restaurant for yourself and 3 or 4 guests etc. Ask us and

we will give serious consideration to any reasonable request.

 

TRAINING COURSES We refund 100% of training course fees. You pay for the

course and we make a 100% refund back to you from your membership fee. Men or

women Flirt training course, £225 Makeup training £125, Image style personal consultant

shopper £495. Over 40’s intensive training £450, 200 photo shoot £145.

 

BOTOX & FACIAL REJUVINATION a £50 voucher off treatments costing over

£200 and a further 10% off any ongoing treatments, administered by a qualified doctor.

 

ADDITION BENEFIT FOE MEN. As the women have more money back training

opportunities we balance up the fairness for men with this offer. If you meet 15 of our

ladies twice (or just once with a VIP) without forming at least a three month relationship,

we will refund £500

 

ADDITIONAL COACHING/ADVICE - FREE You may request further coaching

or refresher courses with the owner in the London office all free of charge.

 

FREE FERTILITY CONSULTANTATION for IVF or frozen eggs with at top

London Fertility consultant and a £100 discount on a clinical egg or sperm count report.

 

FREE RELATIONSIP CONSULTATION a 2 hour private consultation with

Dr. Kathrine Benjamin a Phd. qualified, licensed relationship psychologist.

 

HOT LINE You will have full access to your advisor via her personal mobile and direct a line into our office so you can contact us outside of our normal office hours.

Note ALL appointments made will carry a £30 cancellation fee if cancelled with at least 24hrs notice otherwise a fee of £60 is charged as costs will be incurred The courses are normally held on weekdays, there is cost of £25 chargeable for week-end and Bank Holiday bookings.

Service centre: VIP Services, Hurdis House, 10 Broad Street, Seaford, East Sussex. BN25 1ND tel: 01323 490666 Monday to Thursday 7pm to 9pm
R.A. & S. Jenkins.

 

 

 

VIP SERVICE CONTRACT

REGISTRATION FEE £5875

Monthly fee £135

V.I.P. SERVICE CONTRACT

You have been accepted as a “V.I.P.” member of VIP Services. The main benefits have

been listed and supplied to you separately and are part of the contract obligations from

VIP Services. VIP Services is one of the most exclusive introduction services in the UK.

We have given you a service specification. Providing your joining fee has been paid in full

you will remain a member for as long as you continue to pay the monthly service fee. If you

stop the monthly payment, your active membership will cease. To continue the service,

0 (which is spent on marketing) and the monthly service fee is £135.00 per month

(which is the members contribution to the running expenses of the club, i.e. salaries,

telephones etc. and the clubs profit), which will be deducted by standing order commencing

 

 

Our club provides an introduction service by spending members joining fees on

marketing to attract new members. You are invited to make contact with

those we feel may be suitable for you. We cannot, of course, guarantee in

anyway who will join, or their ultimate compatibility. We enable you to

meet a wide range of members so that you may enlarge your circle of friends

allowing you a greater chance of finding someone special. WE CANNOT

GUARANTEE “success” be it falling in love, getting married or otherwise.

We cannot make people like you. We can only provide you with the opportunity

to meet people. Who you meet is within your control, however, providing you

have used our service to the full and not prejudiced our ability to provide service,

or materially changed the specification of the type of person you would like to

meet from that specified when joining, we shall in addition to our refund

guarantee detailed overleaf, guarantee each member a choice of a minimum

of 10* introductions within your first 12 months of active membership or

extended to 18months if you were given an age or skin discount.

 

 

Should we fail to offer the said number of introductions then, you may at

your request, terminate your membership between 12 and 14 months after

joining and receive a refund of your joining fee proportional to the shortfall

of the service. i.e. 8 introductions (from a promised 10) would receive a

20% refund, this, and all refund guarantees are conditional that you are not

in a relationship with a member introduced through us or still meeting or

intend to meet a member introduced through us. As men have less

“training benefits” then to balance up the value for money, for male

VIP members providing you remain constantly active and use our

service to the full, then if you meet 15 of our members TWICE and

have not formed at least a three month relationship then we will

refund £500 of your membership fee.

You hereby undertake to treat our members with courtesy and good manners.

To “stand up” a member will after investigation, usually result in us withdrawing

membership without refund. You are expected to act in a manner that does

not bring discredit to yourself or a fellow member, or to our organisation.

We will remove membership without refund of members whose behaviour

does, or is likely to, offend other members. You are under no obligation

to accept an introduction but if you do, it is a condition of membership

you will meet face to face albeit for a 20minute coffee. You also agree to

inform us of any changes in your circumstances, job, weight, living arrangements,

medical conditions etc.

You will receive privileged information about members of various dating

organisations, including sight of photographs. A condition of this exceptiona

l level of service is on the following conditions. You agree to keep details

and identities of any member absolutely confidential and have signed a

separate confidentiality agreement. We would prefer that you avoid telling

members that you had sight of their photographs etc. as it can unnerve

people into thinking we show their photographs to just anybody when

in fact, it is restricted only to members we have hand selected for high

level members. You agree to keep VIP Services informed of any significant

changes to your circumstances, change of job, living with someone, medical

condition weight gain etc. 

 

 

 

VIP CUSTOMER CHARTER

 

All statements made by our representatives shall be true, fair and accurate.

They will not mislead you, or create expectations that cannot be met.

Membership is not offered unless they are convinced that our service

will significantly improve your social life.

 

With the exception of “special age discounts for under 30’s ” and “colour of

skin discounts” all new members pay the list price, we never discount. 

Membership is based on the condition that all members will meet in

Central London. We have explained our “10” rule whereby on average

you must meet 20 members of YOUR choosing TWICE, to find your

long-term partner. We have given you a copy of the notes “Members

Questions Answered” and also the notes “What Happens Now”. 

take great pride in the quality of our membership. We investigate any

complaints and withdraw membership from people not up to our expected

standards. Probable success rate - personal to you. Below is a realistic estimate

of the likely success rate for your circumstances. This prediction is based

on you making full use of our service and making proper use of the training

available plus notes and information we have provided to you. The number

of introductions required is based on meeting this number of members of your

choosing TWICE, devoting one evening a week to meeting people and developing the relationships. Although we cannot guarantee the
outcome of our service we certify that these estimates are a realistic expectation

of your likely success rate.

Definitions of success: A: being introduced to three good quality people. 

B: having a friend nice enough to go on holiday with.

C: having a partner close enough for a sexual friendship 

D: having a partner good enough to live with or get married.. 

* E: finding a true soulmate to settle down with (like maybe 1 in 40 marriages

at best achieve) * we rarely give this prediction

 

 

REFUND GUARANTEE

Within six weeks of joining, we will refund your registration fee (less 15% if you

have received a home visit), towards the ** normal joining fee of ANY OTHER

DATING SERVICE IN THE WORLD, providing no fees are overdue.

This is conditional on you not meeting more than two members and you

are not still meeting, or intend to meet, a person we have introduced you

to. To claim the refund, join the new agency, fully complete our refund form,

sending proof of payment made to your new agency and we will refund the

fee, up to a maximum of the registration fee you have paid us. If the new

agency is less expensive than us, we will refund their joining fee and retain

the balance. If you have received any training refunds, photo, flirt training

session etc., then these can be paid for at the usual published rate per

session. Your service fee shall apply from the day you joined until the

day you cancelled your membership.

** To prevent fraudulent abuse of our guarantee we do not refund towards

“specially made”, “non-listed” or “bespoke” memberships, only genuine

memberships previously sold within the last 12 months, listed and priced in

their standard brochure as supplied before interview. 

 

------------------------ ------------------------------- ----------------------------------

 

SECTION 5

 

PRESIDENTIAL MEMBERSHIP

REGISTRATION FEE £12,500

MONTHLY FEE £145

 

 

HOME INTERVIEW. You are interviewed at home by your personal advisor.

 

EXTENDED MEMBERSHIP. Provided the monthly service is maintained

your membership remains active.

 

FREEZE PERIOD. You may suspend your membership at any stage by

notifying us by telephone. We will issue you with a cancellation number and

confirm it in writing. You do not pay any fees whilst your membership is in

suspension. You may reactivate your membership at any time by reinstating the

current monthly service fee.

 

PERSONAL ATTENTION. Your advisor will be a V.I.P. advisor who will

personally arrange your Introductions to ensure you receive a top level of service.

You are given special access telephone numbers including your advisors and

Alun Jenkins mobile numbers so you have access at all reasonable times. 

You may request unlimited relationship coaching meetings with Alun Jenkins.

Free of charge.

 

SOCIAL EVENTS. You are invited to attend all social events organised

by our sister organisation and you may bring suitable guests.

 

PRIORITY DATING. Your advisor will look at all the new members joining

the organisation and give you top priority by recommending those they feel to be 

appropriate. In addition Alun Jenkins will keep details of you in London and will

arrange introductions with clients at their first interview whether they join or not.

We will pro actively contact our network of most of the leading introduction

agencies in the UK so we can arrange dates from their best members with you.

Alun will also use his network of business acquaintances,, members and ex

members to seek out bespoke introductions for you from many sources.

 

HOME VISITS. Your advisor will upon request, visit you once every month

at home or your or our London office, (or anywhere in the world at extra cost)

bringing along the profiles (with photographs) that she has selected for you, for

your perusal. (For travel in excess of 100 return miles you may pay her direct

at 40p per mile. Occasionally if you cannot make the time, she may at her discretion 

make a special arrangement to visit you at the weekend at a charge payable direct to her of £50.

 

PERSONAL HEADHUNTING. We may at our discretion and with your permission

place specific advertisements to attract non members to apply to meet you. You may

also ask us to place such advertisements and we will contribute 30% towards the costs.

 

.PHOTOGRAPHS AND ADDITIONAL INFORMATION. You are usually allowed

to see photographs of members before meeting them ( unless we have been especially

forbidden by the client to do so). If you are prepared to sign a special VIP confidentiality

agreement we can E:mail or post photographs to you but they must be destroyed within

10 days and never shown to another person.

 

SPECIAL ARRANGEMENTS. We can organise a house party and guests for you,

or host a dinner party at a restaurant for yourself and 3 or 4 guests etc. Ask us and

we will give serious consideration to any reasonable request.

 

TRAINING COURSES You pay for approved course and we make a 100% refund

back to you from your membership fee. Typical training includes Men or women

Flirt training £225 Makeup training £125, Image style personal consultant shopper £495.

Over 40’s intensive training £450, 200 photo shoot £145.

 

BOTOX & FACIAL REJUVINATION a £50 voucher off treatments costing over £200

and a further 10% off any ongoing treatments, all administered by a qualified doctor.

 

ADDITION BENEFIT FOE MEN. As the women have more money back training opportunities

we balance up the fairness for men with this offer. If you meet 15 of our ladies twice (or just once

with a VIP) without forming at least a three month relationship, we will refund £500.

 

ADDITIONAL COACHING/ADVICE - FREE You may request any coaching or

refresher courses with the owner in the London office all free of charge.

 

FREE FERTILITY CONSULTANTATION for IVF or frozen eggs with

a top London Fertility consultant and a £100 discount on a clinical egg or sperm count report.

 

FREE RELATIONSIP CONSULTATION 2 x 2 hour private consultations with

Dr. Kathrine Benjamin a Phd qualified licensed relationship psychologist.

 

HOT LINE You will have full access to your advisor via her personal mobile and

a direct a "staff only" telephone line into our office so you can contact us outside of our

normaloffice hours.

Note ALL appointments made will carry a £30 cancellation fee if cancelled with at least

24hrs notice otherwise a fee of £60 is charged as costs will be incurred The courses are

normally held on weekdays, there is cost of £25 chargeable for week-end and Bank Holiday bookings.

Service centre: VIP Services, Hurdis House, 10 Broad Street, Seaford, East Sussex.

BN25 1ND tel: 01323 490666 Monday to Thursday 7pm to 9pm
R.A. & S Jenkins

 

Contract, guarantees and client charter as VIP in section 4 above.

 

 

--------------------- ---------------------------- ---------------------------- ----------------

 

SECTION 6

 

PRESIDENTIAL PLUS

MEMBERSHIP

REGISTRATION FEE £16,500

MONTHLY FEE £145

 

Membership as Presidential with this unique success or a full refund guarantee.

 

SUCCESS OR 100% REFUND GUARANTEE

 

Providing you have used our service to the full and not

prejudiced our ability to be proud to recommend you to our

clients date you make use of the free training we offer then in

the unlikely event that you have not been able to form a long

term relationship after 24 moths of active dating we will make a

100% refund of your joining fee.

 

If you have had a relationship lasting over 6 months we will

refund 50% or one lasting over 12 months 25%

 

------- --------------- -------------------- --------------- -------

 

SECTION 7

 

BASIC MEMBERSHIP

REGISTRATION FEE £1,150

MONTHLY FEE £20

 

MEMBERSHIP. Provided the monthly service fee is maintained your membership

remains active.1

14 INTRODUCTIONS. You are entitled to 14 high quality introductions in total, at up

 to 2 per month, after which provided you continue to pay your monthly service fee you

remain as a passive member where clients can ask to meet you. We will arange introductions

for ladies with men earning up to £75K and introductions for men to ladies up to 25% younger

(there are no earnings or age restrictions on Gold Memberships).

 

PERSONAL ADVISOR. You will receive personal attention from our dating advisors

at Seaford, they will recommend and help you to select and arrange your introductions.

 

CALL BACK. We telephone you back with the answer to your request for an introduction

as soon as we have the answer. This means you could be talking to your date within minutes

of requesting them.

 

SOCIAL EVENTS. You are entitled to attend social events organised by our sister organisation.

You may also bring guests along to most events. (recommended for over 38’s).

 

UPGRADE OPTION. Anytime before your 7th Date you have an option to upgrade to

a higher level of membership and we will allow 80% of your fee towards the upgraded fee

 

CASH BACK FOR TRAINING COURSES. UP TO £445 BACK, Flirt training £70 (£225),

Wardrobe / Style consultant £125 (£425), Makeup £40 (£125), photo shoot £70 (£145) and

over 40’s intensive training £140 (£450).

 

THIS IS A LOW COST MEMBERSHIP It is the equivalent membership to most other UK

agencies who charge over £2K for a lesser service and usually with a 1 year/14 dates fixed term

membership. We will arrange dates for you with our clients earning up to £65K per annum.

 

The normal guarantees for our higher levels of membership do not apply to Basic

Membership. You are guaranteed 14 introductions in total, without a time limit to

receive these introductions

 

Service centre: Executive Club, Hurdis House, 10 Broad Street, Seaford.

East Sussex. BN25 1ND

Tel 01323 490666 Mondays to Thursdays 7pm to 9pm

 

 

 

 

BASIC SERVICE CONTRACT

REGISTRATION FEE £1150

Monthly fee £20

 

You have been accepted as a Basic member. Providing your joining fee has been paid

in full you will remain a member for as long as you continue to pay the monthly service

fee. If you stop the monthly payment, your active membership will cease. To continue

the service, you would need to “back pay” three months service fee. The joining fee is

£1150 (which is mainly spent on marketing) and the monthly service fee is £20 per month.

After your agreed number of introductions usually 14, your membership becomes “passive”

for the duration of your membership and providing you pay your monthly service fee. 

Service fees are the members contribution to the running expenses of the club, i.e. salaries,


telephones rents etc. and the clubs profit), which will be deducted by standing order for £20

commencing ………………………………

Our club provides an introduction service by spending members joining fees on marketing

to attract new members. You are invited to make contact with those we feel may be

suitable for you. We cannot, of course, guarantee in anyway who will join, or their

ultimate compatibility. We enable you to meet a range of members so that you may

enlarge your circle of friends allowing you a greater chance of finding someone special.

WE CANNOT GUARANTEE “success” be it falling in love, getting married or otherwise.

We cannot make people like you. We can only provide you with the opportunity to meet people.

Who you meet is within your control, however, providing you have used our service to the

full and not prejudiced our ability to provide service, or materially changed the specification

of the type of person you would like to meet from that specified when joining, we shall guarantee

each member a minimum of 14* introductions and your membership enables you to initiate dates

until you have received 15 introductions or reduced pro rata against the full cost of membership

for any age and skin discounts.

(* or in your case…..introductions due to……………………………...) Initial or delete as appropriate.

 

You agree to keep details and identities of any member absolutely confidential, to tell any third

party information that would identify an individual as belonging to an introduction service or a

member of The Executive Club would be a serious breach of confidentiality and of this contract

and will result is us refusing to introduce you to any further members without refund. You

have signed a separate confidentiality contract and been given a copy. You also undertake

to treat our members with courtesy and good manners. To “stand up” a member will after

investigation, usually result in us withdrawing membership without refund. You are expected

to act in a manner that does not bring discredit to yourself or a fellow member, or to our

organisation. We will remove membership without refund of members whose behaviour

does, or is likely to, offend other members. If you have agreed to accept a telephone call

from a member you would normally be expected to meet them “face to face” albeit for a

“15 minute coffee”. You agree to inform us of any changes to your circumstances.

 

.

 

BASIC CUSTOMER CHARTER

 

All statements made by our representatives shall be true, fair and accurate.

They will not mislead you, or create expectations that cannot be met. Membership

is not offered unless they are convinced that our service will significantly improve

your social life.

 

With the exception of “special age discounts for under 30’s ” and “colour of skin discounts”

all new members pay the list price, we never discount. Membership is based on the

condition that all members will meet in Central London. We have explained our “10” rule

whereby on average you must meet 20 members of YOUR choosing TWICE, to find

your long-term partner. We have supplied you with a copy of the notes “Members

Questions Answered” and also the notes “What Happens Now”. We take great

pride in the quality of our membership. We investigate any complaints and withdraw 

membership from people not up to our expected standards.

 

GUARANTEES. As this is a low level membership our guarantees applicable

to other memberships do not apply to your BASIC MEMBERSHIP other than

we will guarantee to offer you 14 introductions during the period of your membership. 

 

You may suspend your membership up to a total of six months and stop your

service fee. You may reinstate your membership and continue dating by paying

1 back service fee of £20

 

 

-------------------------------- ----------------------------- --------------------------------

 

SECTION 8

 

PASSIVE MEMBERSHIP

REGISTRATION FEE £650

MONTHLY FEE £20

 

EXTENDED MEMBERSHIP. Provided the monthly service fee is maintained your
membership remains active. You may suspend your membership at anytime
To re-activate your membership you pay two months service fee to restart
your membership

PASSIVE INTRODUCTIONS. You are entered onto our “members available for dating
database” which enables members to request to meet you, if they so choose.
Who if anyone, chooses to meet you, is beyond our control, so we do not offer
guarantees as to the quality of service you will receive or quantity of introductions.

ACTIVE INTRODUCTION At any stage during your active membership you may call
us and ask us to arrange one introduction at your request. This is to enable you
to try the normal dating service so you can see how it works.

UPGRADE During your first 6 months with us you may upgrade to higher membership level and

have all the membership fee you have paid credited against the new membership fee, then for

the remaining period of up to 12 months you may have 50% of your fee credited towards

the upgraded fee.
.

 

You may suspend your membership up to a total of six months and stop your service fee.

You may reinstate your membership and continue dating by paying 1 back service fee of £20

 

PASSIVE MEMBERSHIP

CONTRACT

REGISTRATION FEE £650

MONTHLY FEE £20

 

 

 

You have been accepted as a Passive Member. Providing your joining fee has

been paid in full you will remain a member for as long as you continue to pay the

monthly service fee. If you stop the monthly payment, your active membership will cease.

To continue the service, you would need to “back pay” two months service fee. 

The joining fee is £650 (which is spent on marketing) and the monthly service fee is £20

per month which will be deducted by standing order commencing………………………………

 

This level of membership is heavily subsidised (every dating member costs us over

£1500 in marketing costs) so any of our normal refund guarantees applicable to all

other dating memberships do not apply. With this membership we have no control

over who our members choose to date so we cannot guarantee any minimum number of dates

 

You agree to keep details and identities of any member absolutely confidential, to tell

any third party information that would identify an individual as belonging to an

introduction service or a member of The Executive Club would be a serious

breach of confidentiality and of this contract and will result is us refusing to

introduce you to any further members without refund. You have signed a separate

confidentiality contract and been given a copy. You also undertake to treat our

members with courtesy and good manners. To “stand up” a member will after

investigation, usually result in us withdrawing membership without refund. You

are expected to act in a manner that does not bring discredit to yourself or a

fellow member, or to our organisation. We will remove membership without

refund of members whose behaviour does, or is likely to, offend other members.

If you have agreed to accept a telephone call from a member you would normally

be expected to meet them “face to face” albeit for a “15 minute coffee”. You agree

to inform us of any changes to your circumstances.

 

 

--------------- -------------------- ------------------ ----------------------- ------------

 

SECTION 9

 

 

SECTION 9

AFRO GOLD MEMBERSHIP

INITIAL REGISTRATION FEE £150+

MONTHLY FEE £30

 

INITIAL REGISTRATION FEE £150
£30 per month service fee for 12 month only

This is a special membership available only to black / dark brown skin colours to

offset the much slower service we are able to provide, as many clients are still

reluctant to seek a life partner with darker skin colours.

 

We therefore allow you to join as a GOLD Member at a discount ( £1047)

to offset the reduced service we are able to provide because of the reticence

of members to date darker skin colours. You pay £150 for a provisional 3 month/2 dates

membership period at the end of which you may drop out of membership with no further

charge or you may extend your membership for a further36 months by paying a sum of

£150. You may repeat this short term membership until you have paid £600 after which

you lock onto lifetime membership. Once you have made 12x £30 monthly service fee

payments, we waive all further service fees on this special membership. The normal

cost of this membership without the skin colour discount is £18655 and a service fee

of £33 every month. Because of this heavily subsidised membership our normal

guarantees are replaced by the one stated below.

 

WE DO NOT LIMIT YOUR TOTAL INTRODUCTIONS. You are able to activate

 introductions throughout your membership, in addition members may also be requesting

 to meet you. You are guaranteed a minimum of 2 introductions within your 3 month

membership periods.

 

PERSONAL ADVISORS. You will be allocated a dedicated personal advisor at our dating

centre at Seaford, they will recommend and help you to select and arrange your introductions.

 

CALL BACK. We telephone you back with the answer to your request for an introduction

as soon as we have the answer. This means you could be talking to your date within minutes of

requesting them.

 

SOCIAL EVENTS. You are entitled to attend social events organised by our sister organisation.

You may also bring guests along to most events. (recommended for people aged over 38).

 

ADDITIONAL DATA BASE Your advisor is allowed to use a special data base of people

who have responded to specific advertisements placed for our VIP members.

 

RELATIONSHIP ADVICE. You are entitled to a 2 hour meeting (normal cost £100)

 every 3 months with Alun Jenkins FREE of charge at the London office, for relationship

advice and/or how to get the best from our service, or you may have up to 2 hours telephone

advice within a three month period.

 

FLIRTATION / DATE TRAINING. We give you a £165voucher towards

a two and a half hour flirt training session (normal cost £225 less your £150 voucher

making £75).

 

EXTRAS FOR LADIES


MAKE UP TRAINING. We will pay £10 towards a TWO AND A HALF HOUR

 TRAINING SESSION how to choose and apply makeup ( full cost £95 less your

£10voucher making £85 ).

 

SUBSIDISED PHOTO SHOOT . At your request we will take a 200 picture

photo shoot and supply the photos on a DVD giving you the copyright to

reproduce them., (Normal cost £145 less £120 voucher making £25).

 

 

 

AFRO GOLD MEMBERSHIP

CONTRACT

INITIAL REGISTRATION FEE £150+

MONTHLY FEE £30

 

 

You have been accepted as an Afro Gold Member. A special discounted membership

 (less 40%) to allow for the shortfall in service as many members are still reluctant to date

darker skin colours when looking for their lifetime partners. The initial joining fee is £150

 for three months membership, and the monthly service fee is £30 per month. Service fees

are the members contribution to the running expenses of the club, i.e. salaries, telephones

rents etc. and the clubs profit), which will be deducted by standing order commencing . …………………….

 

After 3 months membership you have the option to drop out of membership at no further

cost, or you may extend the membership for a further three months with a payment of £150.

You may continue to extend your membership in three month steps until such time as you

have paid £600 After which you lock on lifetime membership at no further monthly service

fees after the initial first 12 payments.

 

Our club provides an introduction service by spending members joining fees on marketing

to attract new members. You are invited to make contact with those we feel may be suitable

for you. We cannot, of course, guarantee in anyway who will join, or their ultimate compatibility.

We enable you to meet a range of members so that you may enlarge your circle of friends

allowing you a greater chance of finding someone special. WE CANNOT GUARANTEE

“success” be it falling in love, getting married or otherwise. We cannot make people like you. 

We can only provide you with the opportunity to meet people. Who you meet is within your

control, however, providing you have used our service to the full and not prejudiced our

ability to provide service, or materially changed the specification of the type of person you

would like to meet from that specified when joining, we shall in addition to our refund

guarantee detailed overleaf, guarantee each member a minimum of 4 introductions within

your first 6 months of active membership or reduced pro rata against the full normal membership

fee if an age discount was given as well. Should we fail to offer the said number of introductions,

you may at your request, terminate your membership between 6 and 7 months after joining and

receive a refund of your joining fee proportional to the shortfall of the service. i.e. only 2

introductions (from a promised 4) would receive a 50% refund of your joining fee. This refund is

conditional that you are not in arrears with any payments due to us and currently are not,

or in the future, in a relationship with a member introduced through us.

 

You agree to keep details and identities of any member absolutely confidential, to tell any

third party information that would identify an individual as belonging to an introduction

service or a member of The Executive Club would be a serious breach of confidentiality

and of this contract. It would result is us refusing to introduce you to any further members

without refund. You have signed a separate full confidentiality agreement (and given your

own copy) which is a condition of this contract. You also undertake to treat our members

with courtesy and good manners. To “stand up” a member will after investigation, usually

result in us withdrawing membership without refund. You are expected to act in a manner

that does not bring discredit to yourself, a fellow member, or to our organisation. We will

remove membership without refund of members whose behaviour does, or is likely to,

offend other members. You are under no obligation to accept any introduction but if do

accept, it is condition of membership you will meet face to face, albeit for 20minute coffee.

 You also agree to inform us of any changes to your circumstances job, weight medical

conditions etc.

 

 

--------------- ------------------- ---------------- ---------------------- ----------------

 

 

SECTION 10

 

CONFIDENTIALITY AGREEMENT

 

WARNING LEGALLY ENFORCABLE AGREEMENT SIGN ONLY
IF YOU AGREE THE TERMS

 

It is a legally binding condition to being shown details of /and/or introduced to any person

through the services of The Executive Club or VIP Services of, Hurdis House, 10 Broad

Street, Seaford, BN25 1ND that you will maintain absolute confidentiality.

Unless the other party is in FULL agreement (and you can to prove it), you agree you

will not inform any other person of the identity of any person shown or introduced to you

as being a member of, or being introduced through, The Executive Club or VIP Services

or indeed an introduction agency. You further agree not to pass on information such as

selling a story of a relationship to the media etc.

Should you break this confidentiality agreement then for each and every breach of this

agreement, you agree that you will donate £500 to a charity chosen by The Executive Club

and or its agents or representatives.

 

You agree not to profit from such breaches and any monies made by such breaches will be
donated to a charity that The Executive club chooses. The Executive Club and/or its

agents are at liberty to pursue such breaches by legal means. Should any part of this

agreement be found to be unenforceable then the rest of the agreement shall stand in its own right.

In addition, if your membership level allows it, you agree that any photographs shown to

you whether by post, e:mail or any other means will NEVER be shown to a third party and

the image will not be copied and it must be deleted and or destroyed within

48hours of its receipt by you.

 

The Executive Club also agrees to maintain your confidentiality and only pass

over details necessary to appropriate persons, with the express purpose of the

effective running of an introduction service. Your Surname and or address will

never be passed to any persons and no details will be passed to any third party for

publicity or commercial purposes. We have a legal duty of care to you, and to take

all reasonable precautions to maintain your confidentiality. All paperwork relating

to you when no longer required will be shredded and or burnt and always by

our own employees.

I agree to the above conditions and have been given a copy of this agreement.

 

 

---------------- ------------------------------ ------------------------- --------------------

 

 

SECTION 11

 

SUPPLEMENT TO MAIN

CONTRACT FOR CLIENTS

JOINING “ON THE DAY”

AT THE END OF THEIR

FIRST INTERVIEW

 

Although you are welcome to go home and consider whether you wish to join us

for two or three days (the cost of joining is the same), it then requires us to make

an extra appointment to complete the paperwork at take photographs. If you

require a second appointment there is a second interview charge of £30 which

will deducted from the cost of your membership fee if you join on your second interview.

On all memberships costing over £700 providing you were not in arrears with

any payment due to us, we will add the following additional benefits to your

contract for joining at your first interview.

1 A THREE DAY COOLING OFF PERIOD. Members joining at the end

of the first interview, may change their mind for ANY reason within 3 days and

their membership fee will be REFUNDED IN FULL.

 

2. DEFERRED PAYMENTS You may pay just 50% of the joining fee on the

day with a further 25% payable 1 month later and the final 25% payable one month

after that. If you earn less than £40K pa then we reduce this to 25% then spread the

balance of the fee over three months.

 

3. 50% REFUND If you want to cancel your membership e.g you move out of

the area, you meet someone (even through us) or indeed FOR ANY REASON

within the first two months after joining we will refund 50% of your total joining

fees You will lose your membership rights and to rejoin at a later date, you would

need to reapply again as any other new member. You will be charged for any

free service periods given and any additional training / photo sessions, interview

fees rebates etc., at the normal published rates

 

4. REDUNDANTCY GUARANTEE. If you are made redundant and become

unemployed within THREE MONTHS of joining, we will extent the refund guarantee

(clause 3) to a three month period from joining. In addition you may reinstate your

membership within the following 12 months by topping up the fee again for lifetime

membership.

 

5. FREE SERVICE PERIOD. Although your active membership will start

immediately, we will waive your first months service fee.

 

6. MONEY BACK if another agency is better than us. If you are a current paid

up active member of another professional introduction agency within your original

membership period and we register this on your contract at the time of you joining us,

and you marry a partner through them within 12 months of joining us we will refund

your membership fee, whichever is the lower theirs or ours, less any training

courses or vouchers used etc .

 

The Executive Club of St James’s, Hurdis House, 10 Broad Street, Seaford, East Sussex. BN25 1ND

 

--------------------- ------------------------------ ------------------------------

 

SECTION 12

 

SECURITY NOTICE

 - INTERVIEWS

 

Most agencies in the UK interview clients for less than 1 hour, in a coffee shop, bar,

or hotel lobby. Taking just enough details for your profile, the sort of partner you’re looking

for etc,. but insufficient to screen out undesirable features: mean, emotionally unstable,

medical problems, avoiding committed relationships etc. Our minimum interview is 2.5

hours with 98% of our clients opting for our for 4 to 5 hour interview.

We interview in private, on a one to one basis, that does leave us open to the occasional

“oddball” (usually the less attractive women in their forties - especially so, if we recommend

they join another agency) who a few days after their interview take great exception to what

they were told, and just about everything else about us as well.

 

THERE IS NO PRESSURE TO JOIN TODAY you may go home and think about

membership for as long as you want, we never call you. If you do join on the day of your

interview you have 3 days to change your mind for a 100% refund without giving a reason

.
During your interview there will be light, non sexual body touching, such as on the leg

or shoulder etc. as it is an important part of our screening process, the reasons why, will

be explained later in the interview.

 

We are not trained as, or attempt to be councillors or psychiatrists etc. but we do take

information (which is not recorded in anyway) that enables us to feel safe about who we

are offering membership to on behalf of our members, and to be able to give you specific

advice on how to make proper use of our introduction service, based on our 30 years of

experience. This advise should stop you attracting and dating losers. You are at liberty to

ignore any advise we give.

All clients go through the same questions and procedures. If we do not feel everything

is right and normal we will decline to offer membership. About 1 in 50 female clients are

not comfortable with the interview and because of their closed nature we are not able to

pick this up. You are not obliged to answer any question asked of you. You can ask at

anytime why a question was asked and the relevance to our screening process and you

may terminate the interview at any stage and we will either escort you back to the

underground station / taxi or you may leave on your own, at anytime.

Most of what to expect within the interview was fully laid out in the FAQ’s para 46, 

published on the web site and a further full copy attached to your letter confirming

your appointment. This interview takes place on the understanding that you have already read and understood the FAQ’s well.

Please sign this form on arrival to confirm that you are aware of this security notice and

again on leaving, either to confirm that there was nothing untoward about the interview,

or leave a comment about the interview on the reverse.

 

I have read and understood this security statement on arrival …………………………………

 

www.thematchmaker.co.uk

 

updated April 2016

 

 

   
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